Refund policy
RETURN & REFUND POLICY
Last Updated: May 9, 2025
This Return & Refund Policy ("Policy") applies to all purchases made through Hydration Tribe LLC ("we," "us," or "our") website at www.HydrationTribe.com and constitutes a legally binding agreement between Hydration Tribe LLC and the customer ("you" or "your"). By making a purchase through our website, you acknowledge that you have read, understood, and agree to be bound by this Policy.
1. BESPOKE PRODUCT NATURE
1.1 Artisanal Craftsmanship
Each Hydration Tribe product is meticulously crafted to order with personalized elements specifically for you. Our commitment to sustainability and quality means that every item is unique and created only after you place your order.
1.2 Final Sale Policy
Due to the custom and personalized nature of our products, all sales are final. We are unable to accept returns or issue refunds for changes of mind, incorrect size selection, or similar preference-based concerns.
2. QUALITY ASSURANCE
2.1 Our Commitment to Excellence
We take exceptional pride in our craftsmanship and maintain rigorous quality control standards. Each product undergoes thorough inspection before shipping to ensure it meets our exacting standards.
2.2 Satisfaction Guarantee
While we cannot offer traditional returns, we stand behind the quality of our products. If you receive an item that does not meet our high quality standards due to manufacturing defects or damage that occurred prior to delivery, we will work diligently to make it right.
3. DEFECTIVE OR DAMAGED ITEMS
3.1 Inspection Period
Please carefully inspect your order immediately upon receipt. If you believe your item has arrived with a manufacturing defect or damage:
- Take clear photographs documenting the issue
- Contact our customer support team at support@hydrationtribe.com within 7 calendar days of delivery
- Include your order number and a detailed description of the concern
3.2 Quality Review Process
Our dedicated quality assurance team will promptly review your submission to determine if the item does not meet our quality standards. We will respond to all inquiries within 3 business days.
3.3 Remedies for Quality Issues
If our team determines that your product has a legitimate manufacturing defect or arrived damaged:
- We will typically offer to create a replacement item at no additional cost to you
- In certain limited circumstances, at our sole discretion, we may offer store credit or other accommodations
3.4 Incorrect Items
If you receive an item different from what you ordered, please contact us within 7 calendar days of delivery with photographs and your order details. We will work to correct the situation as quickly as possible.
4. EXCEPTIONS AND LIMITATIONS
4.1 Normal Variations
Minor variations in color, texture, or finish are inherent to handcrafted products and do not constitute defects. Our product images are representative, but each item's unique characteristics should be celebrated as part of its artisanal nature.
4.2 Product Care
Damage resulting from improper use, accidents, normal wear and tear, or failure to follow provided care instructions is not covered under our quality guarantee.
4.3 Third-Party Carrier Damage
Visible damage to packaging upon delivery should be documented with the delivery carrier. While we are not liable for damage caused during transit, we will work with you and our shipping partners to resolve any shipping-related issues when possible.
5. CUSTOMER SUPPORT
5.1 Contact Information
Our dedicated support team is available to assist with any questions or concerns about your order:
Email: support@hydrationtribe.com
Response Time: Within 1-2 business days
5.2 Required Information
To help us assist you efficiently, please include the following when contacting us about a product concern:
- Order number
- Product name/SKU
- Detailed description of the issue
- Clear photographs showing the concern
- Date of delivery
6. POLICY MODIFICATIONS
6.1 Updates
We reserve the right to modify this Return & Refund Policy at any time without prior notice. Any changes to our Policy will be posted on this page with an updated "Last Updated" date.
6.2 Governing Policy
The Return & Refund Policy in effect at the time of your purchase will govern that transaction.
7. LEGAL RIGHTS
7.1 Limitation of Remedies
The remedies described in this Policy constitute your sole and exclusive remedies and our sole obligation and liability for any breach of this Policy.
7.2 Governing Law
This Policy shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any choice of law or conflict of law provisions.
By making a purchase with Hydration Tribe LLC, you acknowledge your understanding and acceptance of this Return & Refund Policy.