SHIPPING POLICY

Last Updated: May 9, 2025

This Shipping Policy ("Policy") applies to all orders placed through Hydration Tribe LLC ("we," "us," or "our") website at www.HydrationTribe.com and constitutes a legally binding agreement between Hydration Tribe LLC and the customer ("you" or "your"). By placing an order through our website, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. SHIPPING METHODS AND TIMEFRAMES

1.1 Domestic Shipping

We currently ship to addresses within the United States only, including all 50 states and U.S. territories. We do not ship internationally at this time.

1.2 Shipping Methods

Shipping methods, carriers, and delivery timeframes may vary depending on your location, product availability, and our fulfillment network. Available shipping options will be displayed during checkout.

Typical delivery timeframes are as follows, but are not guaranteed:

• Standard Shipping: Generally 5-10 business days, depending on location
• Expedited Shipping: Generally 3-5 business days, where available
• Priority Shipping: Generally 1-3 business days, where available

As we partner with specialized manufacturing facilities across the country to create our bespoke products, the specific shipping method used for your order will depend on your location and the manufacturing facility fulfilling your order.

1.3 Processing Time

Please allow 14-21 business days for production before shipping. This extended timeframe reflects our commitment to sustainability and quality craftsmanship. By creating each item specifically for you upon order, we minimize waste and ensure that resources are used only when needed, resulting in higher quality products and reduced environmental impact.

Processing time is not included in the estimated delivery timeframes listed above. You will receive a shipment confirmation email with tracking information once your order has been shipped.

1.4 Business Days

Business days are Monday through Friday, excluding federal holidays.

2. SHIPPING COSTS AND FREE SHIPPING PROMOTIONS

2.1 Standard Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during checkout before you complete your purchase.

2.2 Free Shipping Promotion

Orders with a merchandise subtotal equal to or greater than the promotional threshold amount advertised on our website at the time of purchase may qualify for free standard shipping. The promotional threshold amount is determined at our sole discretion and may vary over time or by promotion.

Free shipping promotions apply only to standard shipping within the continental United States. Alaska, Hawaii, and U.S. territories may incur additional shipping charges regardless of order value.

We reserve the right to modify, limit, or revoke free shipping promotions at any time without prior notice, including for individual orders in extenuating circumstances such as shipping carrier limitations, delivery area restrictions, or other logistical constraints. Any changes to ongoing promotions will be reflected on our website.

2.3 Expedited and Priority Shipping

Additional charges apply for expedited and priority shipping methods, regardless of order value.

3. SHIPMENT CONFIRMATION AND ORDER TRACKING

3.1 Shipment Confirmation

You will receive a shipment confirmation email with tracking information once your order has been shipped.

3.2 Order Tracking

You may track your order using the tracking number provided in your shipment confirmation email or by logging into your account on our website.

4. SHIPPING CARRIERS

4.1 Carrier Selection

Our products are shipped via reputable third-party carriers selected by our fulfillment partners, which may include but are not limited to USPS, UPS, FedEx, DHL, and regional carriers. The carrier for your order is determined based on your location, product specifications, and our fulfillment partners' shipping arrangements. We and our fulfillment partners reserve the right to select the most appropriate carrier for each order.

4.2 Carrier as Independent Contractor

All carriers used for shipping are independent contractors and not agents or employees of [Company Name]. As such, they operate under their own terms and conditions.

5. RISK OF LOSS AND TITLE TRANSFER

5.1 Transfer of Risk

The risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier. This means that you assume the risk of loss once the package leaves our facility.

5.2 Proof of Delivery

A delivery confirmation or signature confirmation from the carrier shall constitute presumptive evidence that your order was delivered and received.

6. DELIVERY ISSUES

6.1 Shipping Address Accuracy

You are responsible for providing accurate and complete shipping information. We are not responsible for orders delayed or delivered to incorrect addresses due to inaccurate information provided by you.

6.2 Refused Deliveries

If you refuse delivery of an order without prior authorization from us, you will be responsible for both the original shipping charges and any return shipping charges incurred.

6.3 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failure to claim, or other reason not attributable to us, you will be responsible for the original shipping charges as well as any additional charges necessary to reship the order.

6.4 Delivery Delays

While we strive to meet all estimated delivery dates, we do not guarantee delivery by a specific date. Delivery dates are estimates only. We are not responsible for any delays in shipping or delivery caused by carriers, customs, weather conditions, or other circumstances beyond our reasonable control.

7. DAMAGES AND LOST SHIPMENTS

7.1 Inspection Upon Delivery

You should inspect all packages upon delivery for visible damage before accepting them. If a package appears damaged, you should either refuse the package or note the damage when signing for the package.

7.2 Notification of Damage or Loss

You must notify us of any damaged or missing items within [5] business days of the estimated delivery date. Notification must be made by contacting our customer service department at [contact information].

7.3 Limitation of Liability for Shipping Issues

Our liability for shipping issues, including damages, losses, delays, or other shipping-related claims, shall be limited to either replacing the affected products or refunding the purchase price of the affected products, at our sole discretion. We shall not be liable for any consequential, special, indirect, or incidental damages related to shipping issues.

7.4 Carrier Claims Process

For damaged or lost shipments, we will, at our discretion, either file a claim with the carrier on your behalf or provide you with the necessary information to file a claim directly. The resolution of any claim is subject to the carrier's investigation and their terms and conditions of service.

8. INTERNATIONAL SHIPPING AND CUSTOMS

8.1 No International Shipping

At this time, we do not ship orders internationally. All orders must be shipped to addresses within the United States.

9. SHIPPING POLICY MODIFICATIONS

9.1 Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes to our Shipping Policy will be posted on this page with an updated "Last Updated" date.

9.2 Continued Use

Your continued use of our website and placement of orders after any modifications to the Shipping Policy constitutes your acceptance of the revised Policy.

10. LIMITATION OF LIABILITY

10.1 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, weather events, war, terrorism, civil unrest, strikes, lockouts, labor disputes, fire, explosion, flood, or any governmental action.

10.2 Carrier Liability

To the maximum extent permitted by applicable law, you agree that our third-party carriers are solely responsible for any loss, damage, delay, mis-delivery, non-delivery, or other shipping issues once the package has been tendered to the carrier. Any claims for such issues shall be directed to the carrier pursuant to their terms and conditions of service.

10.3 Cap on Liability

Notwithstanding any other provision in this Policy, our total liability arising out of or related to any shipping issue shall not exceed the amount paid by you for shipping the affected order.

11. GOVERNING LAW AND JURISDICTION

11.1 Florida Law

This Shipping Policy shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any choice of law or conflict of law provisions.

11.2 Exclusive Jurisdiction

Any legal action or proceeding arising out of or relating to this Shipping Policy shall be instituted in the state or federal courts located in [County], Florida, and you consent to the exclusive jurisdiction of such courts.

12. CONTACT INFORMATION

If you have any questions about this Shipping Policy, please contact us at:

support@hydrationtribe.com